LEGAL INFORMATION AND GENERAL CONDITIONS OF USE
I - General Information
Comprof Milano S.r.L based in Naples -Piazza Santa Maria Degli Angeli in Pizzofalcone Cod. Fisc / P.IVA.IT07479001211 registered with the Chamber of Commerce of Naples, REA number: NA 887045, registration number in the Business Register 07479001211 and capital of 100,000.00 euros –
Telephone number: 081.510.80.64
Site hosted by Shopify International Limited, a private limited company incorporated in Ireland with registration number 560279, registered office at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland, and VAT number IE 3347697KH, the whose website is:https://it.shopify.com/.
II - General Conditions of Use
ARTICLE 1 PURPOSEO
1.1 The Site is an e-commerce site that allows the sale of cosmetic products and beauty accessories to users who browse the Site.
ARTICLE 2 - PERSONAL DATA AND COOKIES
2.1 Comprof Milano S.r.L processes personal data in the context of this Site. The provisions relating to the processing of these data are set out in the "Privacy and Cookies Policy" of this Site.
ARTICLE 3 - ACCESS TO THE SITE
3.1 Access to the Site is free and open to all. Access to some sections of the Site may require the creation of a personal online account. The Site is accessible: through the internet search at www.k-time.it
3.2 The consumer is personally responsible for managing the IT and telecommunications resources necessary for access to the Site and for the knowledge necessary for using the Internet and for accessing the Site. The consumer will bear the costs of connection and equipment associated with Internet access and use of the Site.
3.3 Comprof Milano S.r.L undertakes to maintain the accessibility and availability of the Site at all times. However, Comprof Milano S.r.L cannot guarantee the accessibility and permanent availability of the Site and, therefore, reserves the right to suspend access to the Site, in particular due to technical problems.
ARTICLE 4 - INTELLECTUAL PROPERTY
4.1.1 The Site and any software necessarily used in connection with it may contain confidential information and data protected by the law on intellectual property. Therefore, unless otherwise indicated, the intellectual property rights on the documents and data of any nature contained in the Site and on each of the elements that make up the Site (images, illustrations, texts, graphics ...), including software and databases and those created for this Site (hereinafter referred to as "Content") are the exclusive property of Comprof Milano S.r.L, which does not grant any license or other right other than to consult the Site.
4.1.2 The reproduction of all or part of the Content is authorized only for the exclusive purpose of the information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. It is also forbidden to copy, modify, create a derivative work, reverse the design or assembly or in any other way attempt to find the source code (except as required by law), sell, assign, sub-license or transfer in any way manner the rights relating to all or part of the Content. Likewise, it is also forbidden to modify all or part of the Content, in particular the software or to use modified versions of the software and in particular (without this list being exhaustive) in order to obtain unauthorized access to the service and to access the Site by any means other than the interface provided to the consumer by Comprof Milano S.r.L for this purpose.
4.2.1 Please note that Comprof Milano S.r.L is the owner of the K-time brand and its logos.
4.2.2 The consumer recognizes the exclusive rights of Comprof Milano S.r.L relating to the K-time brand and undertakes not to violate the latter's intellectual property rights. Comprof Milano S.r.L reserves the right to claim any damages in case of counterfeiting and, more generally, in case of violation of its own intellectual property rights.
4.2.3 All other logos appearing on the Site are owned by Comprof Milano S.r.L, or by partners or suppliers of Comprof Milano S.r.L itself. Any use, total or partial reproduction or use of these trademarks and illustrations and of all the Content is subject to the express consent of Comprof Milano S.r.L or the owner of the property rights concerned. The same applies to all copyrights, designs, patents that appear and / or are used on the Site.
4.3.1 The Site may contain links to other websites or other Internet sources. To the extent that Comprof Milano S.r.L cannot control such sites and external sources, it cannot be held responsible for the availability of such sites and external sources and cannot assume any responsibility for the content, advertising, products, services or any other information or data available on or from such sites or external sources. Furthermore, Comprof Milano S.r.L cannot be held responsible for any proven or presumed damage or loss arising from or in connection with the use or reliance on the content, goods or services available on these sites or external sources.
4.3.2 Any creation of a link to the Site, any fragmentation of the Site and, more generally, any use of any element that makes up the Site is subject to the prior and explicit authorization of Comprof Milano S.r.L, which may be revoked at any time at its sole discretion. Comprof Milano S.r.L reserves the right to (i) request the removal of any link to the Site that has not been, or is no longer, authorized and (ii) request compensation for damages suffered as a result.
Article 5 Rules of consumer behaviore
5.1 Every consumer must use the Internet responsibly and with respect and courtesy towards the rights of other Internet users.
5.2 As such, by accessing the Site, the consumer undertakes not to:
- upload to the Site, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, harassing, illicit, defamatory, vulgar, obscene, immoral, invasive of the privacy of others including the right to image, derogatory or derogatory , racist or otherwise offensive;
- upload to the Site, post, email or otherwise transmit unsolicited or unauthorized advertising or promotional material, "advertising material", "misleading information", "chain letters", or any other form of solicitation;
- upload to the Site, post, email or otherwise transmit material containing computer viruses or other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or equipment or telecommunications equipment ;
- disturb or interrupt the Site or the servers or networks connected to the Site, or violate the requirements, procedures, rules or regulations of the networks connected to the Site;
- attempt to damage the service of any user, on host or network, including, without limitation, expose the Site to viruses, saturate, flood the server, saturate e-mail messages or falsify any header of the TCP / IP protocol information packet or any part of the information contained in any email;
- access data that is not intended for the Internet consumer or enter a server / account to which the Internet consumer is not authorized to have access;
- attempting to probe, analyze or test the vulnerability of a system or network, or to breach security or authentication measures without authorization;
- assume the identity of another person;
- undertake any activity or induce a third party to undertake any illegal activity or any other activity that may violate the rights of Comprof Milano S.r.L, its partners, distributors, suppliers of any other Internet user;
- transmit or transfer (by any means) information or software derived from the Site, in particular to other countries or to some foreign citizens in violation of national or international laws or regulations.
5.3 Recognizing the global nature of the Internet, each user undertakes to comply with all local and international rules and procedures relating to online behavior and acceptable content, and in particular all applicable laws regarding the transmission of technical data.
Article 6 Liabilityà
6.1 The consumer must not interfere or interrupt the functionality of the Site.
6.2 It is the consumer's responsibility to take all appropriate measures in relation to the equipment used to protect them from possible contamination by computer viruses or intrusion attempts. By equipment we mean, in particular, but not limited to: personal computers, PDAs, Internet access, software programs and data, etc.
6.3 The consumer uses the Site under his own responsibility. Comprof Milano S.r.L cannot be held responsible for any type of damage deriving from use that does not comply with the Conditions of Use or for any damage that third parties may suffer as a result of such use. Furthermore, Comprof Milano s.r.l will not be liable for any potential indirect damage, regardless of its origin, nature and effects, including, in particular, the loss of profits, customers, data or any other loss of intangible assets that may derive from the access to the profiler or from the inability to access it or from the credit granted to any information acquired directly or indirectly through the latter.
Article 7 Limitation of Liabilityà
7.1. The site also contains information from third parties and links to other websites. Comprof Milano S.r.L does not check the accuracy of the information contained in these latter sites or their content. Consequently, Comprof Milano S.r.L cannot in any way be held liable for damages deriving from the use, access or inability to use this third-party information or the content of other websites.
7.2 Comprof Milano S.r.L cannot be held responsible for what concerns in particular the integrity, accuracy, timeliness, non-infringement, availability, reliability or completeness of information, products, accessories or services that appear on the Site or their suitability for use that the consumer intends to make it.
Article 8 Validityà
CONDITIONS OF SALE
1. Introduction and definitions
1.1 These general conditions govern the methods and terms with which the company Comprof Milano srl with registered office in Naples - Piazza Santa Maria Degli Angeli in Pizzofalcone n 1, Italy, Tax Code, VAT number and Registration in the Company Register of Naples 0747900121 products through the e-commerce portal https://www.shop.k-time.it/ and regulate the purchase, through telematic methods, of these products.
1.2 These general conditions have been drawn up and prepared in compliance with the provisions of the law on electronic commerce, and in particular with Legislative Decree no. 9 April 2003, n. 70.
1.3 With reference to the contracts stipulated with consumers, these will benefit from the protections provided in the event of the conclusion of distance contracts pursuant to Part III, Title III, Chapter I, Section II, of Legislative Decree 6 September 2005, n. 206 (Consumer Code), as well as all the additional guarantees mandatorily provided, in favor of consumers, by the Consumer Code and any other applicable law.
1.4 These conditions of sale are general in scope; constitute an integral and essential part of the purchase contract for any product and the forwarding of an order implies its full reading and acceptance by the customer.
1.5 Comprof Milano srl sells the products on the Site only to retail and to final consumers
Any order manifestly not corresponding to a retail sale and, more generally, any fraudulent or alleged order, will be considered by Comprof as null and void. It should be noted that the offer of the products and / or Services on the Site is addressed exclusively to natural persons of age or minors between the ages of 16 and 18 with the authorization and / or under the supervision of a parent or guardian and / or legal entities. who do not intend to sell and / or market them as part of any business activity.
1.6 For the purposes of a better understanding of the conditions of sale, the following definitions apply:
- consumer: any natural person who makes a purchase order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out;
- site: the set of web pages accessible via the url https://www.shop.k-time.it/
- salesperson: Comprof Milano S.r.L. e-commerce service provider, through the site https://www.shop.k-time.it/ ;
- purchase order: proposal regarding the purchase of one or more products, formulated by the customer towards the seller;
- online sales contract: any purchase and sale contract relating to the products presented on the site by the seller, stipulated between them and the customer in the context of a remote sales system organized through telematic tools, concluded in the manner provided for in the following articles, with specification pursuant to art . 12 Legislative Decree no.70 / 2003 of the various technical phases to be followed for the conclusion of the contract, of the way in which the concluded contract will be filed and of the relative access methods, of the technical means made available to the customer to identify and correct errors in entering data before submitting the order, as well as other information required by the aforementioned provision.
2.1 The general contract conditions are an integral part of every sales contract.
2.2 The customer, by proceeding with the purchase, expressly declares that he has read and accepts the contents of the general conditions, together with the information provided during the purchase procedure.
3. Conclusion of the sales contract
3.1 To make purchases on the site https://www.shop.k-time.it/ you need to register on the site.
Before proceeding with the purchase of the Products, the Customer must fill in the personal data sheet in the registration procedure on the Site, releasing the data necessary for the fulfillment of the order and for the shipment of the products (name, surname, residence, telephone number and tax code). Registration is free and will only be required at the time of the first purchase.
3.2 The products covered by these general conditions are described, pursuant to art. 6 Legislative Decree no. 206/2005, on the site. The presentation of the products on the site is aimed at customers so that they formulate a purchase proposal towards the seller; this presentation does not have the nature of a binding offer to the public pursuant to art. 1336 of the Civil Code, remaining in the full discretion of the seller any decision regarding the acceptance of the proposals made.
3.3 To proceed with the purchase, the customer can select one or more products by inserting them in a virtual "cart" (by clicking on the "add to cart" icon) of which they can always view the contents in the appropriate "view cart" section, with specific indication of the total price and quantity, before proceeding with the forwarding of the order ("proceed with the order"). The total amount indicated is representative of the total cost of the products included in the "cart", VAT included, and excluding shipping costs.
3.4 At any time before placing the order, the customer can, by returning to the cart, exclude the previously selected products by clicking on the basket next to them or add more.ori.
3.5 Once the products they intend to purchase have been selected and placed in the cart, the customer can proceed by clicking on the proceed with the order icon.”.
3.6 At the end of this phase, the customer can choose the payment method among those indicated. If the billing address is different from the shipping address, it is necessary to remove the flag from The shipping and billing addresses coincide and enter the data relating to the deliveryna
3.7 Once the order has been placed in accordance with the provisions of point 3.9 below, it will no longer be possible to modify it.
3.8 To proceed with the order, the customer is required to declare their acceptance of the general conditions of sale, which are automatically displayed through the appropriate window, by affixing a flag in the box provided confirms the general conditions of sale.a.
3.9 By clicking on the Pay Now button at the end of the checkout procedure started, the customer will proceed to forward the order. Any order forwarded according to these methods must be considered, to all intents and purposes, as a contractual proposal by the customer. The forwarding of the order implies the assumption of the payment obligation.o.
3.10 When the customer places the order, an e-mail will follow (sent to the email account indicated by the customer) with which the seller notifies the receipt of the purchase proposal. This email, which contains the summary of the order placed, constitutes acceptance of the contractual proposal.
3.11 At the time of shipment, the customer will receive a second e-mail containing the courier's link in order to track the package.
3.12 The contract will be considered concluded and therefore the order accepted when the customer receives notice of the acceptance of his purchase proposal by the seller and therefore with the receipt of the order confirmation and acceptance e-mail, as foreseen in the previous point 3.10.
3.13 The seller will have the right to accept or not the orders received without, in the event of non-acceptance, the customer being able to advance any rights or claims, except in the case of simultaneous payment, the refund of the sums.
3.14 In the case of non-contextual payment, if the payment of the products does not take place within the prescribed period (5 working days from placing the order), the sales contract must be considered terminated and ineffective.
3.15 Comprof Milano srl reserves the right to refuse orders that come from: (i) a customer with whom it has or has had a legal dispute; (ii) a customer who has been involved in fraud of any kind and, in particular , in fraud relating to credit card payments; (iii) a Customer who has released identification data that turns out to be false, incomplete or in any case inaccurate; (iv) Customers on the Black List;
4. Price and shipping costs
4.1 The prices of the products published in the various sections of the site include VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products, where this is different from Italy, which will be charged to the customer.
4.2 All prices, shipping costs and any additional charges, where applicable, are indicated in the purchase procedure and clearly specified in the order summary sheet, as well as in the subsequent email confirming receipt of the order and acceptance of the same.o.
4.3 The seller reserves the right to change the prices of the products listed on the site at any time; any changes to prices will not, however, be effective for customers who have already placed an order.5. Methods of Payment
5.1. For each order, the customer will pay the full price of the ordered products - indicated in detail with a distinction between price, VAT and shipping or ancillary costs - by choosing the payment method as part of the purchase procedure and more precisely in the Payment Method section. It is understood that, in the event of non-acceptance of the order by the seller, the latter will promptly reimburse customers for any amounts already paid.i.
5.2 Payment can be made by:
- through accepted credit cards (Visa, MasterCard, Maestro, AMEX,) through the Shopify Payments system. For further information on the service: https://it.shopify.com/legal/terms-payments-it
- through Paypal protected system. Paypal is another absolutely secure online payment method that will allow you to pay for your order by logging into your account directly. The data relating to your account and your credit card will be managed directly by Paypal, which will simply provide us with a communication via email after the payment has been madeto.For further information on the service: https://www.paypal.com/it/webapps/mpp/ua/legalhub-full
5.3 The customer will be required to indicate, exclusively among those proposed, the payment method he intends to use.
5.4 The invoice may be requested by the Consumer no later than 24 hours after placing the order (Article 3.9 above) by downloading, filling in with your data and in all its parts theform you will find here and sending it to the email email@example.com . The invoice will be sent to the Consumer at the communicated e-mail address. If the invoice is not requested within 24 hours, Comprof will no longer be able to issue an invoice. It is understood that in the event of incorrect data being sent by the Consumer, Comprof cannot be held responsible for the failure to issue the invoice.
5.5 Any refund to the customer (even in the event of non-execution of the order due to the unavailability, even temporary, of the requested product), will be credited, in the event of a contract concluded with the consumer, using the same means of payment used by the customer. for the payment, unless it has been expressly agreed otherwise with the consumer and on condition that he does not have to incur any costs as a consequence of the reimbursement.
5.6 In case of exercise of the right of withdrawal by the consumer, as governed by art. 9 of these General Conditions, the seller will credit the refund according to the procedures set out in paragraph 5.5, without undue delay and in any case within fourteen days from the day on which he is informed of the consumer's decision to withdraw from the contract.
5.7 In case of exercise of the right of withdrawal by the consumer, as governed by art. 9 of these General Conditions, the seller will credit the reimbursement, less the delivery costs, according to the procedures set out in paragraph 5.5, without undue delay andin any case within fourteen days from the day on which Comprof received the products and verified the provisions of Article 11.7 below.
5.8 The seller, however, reserves the right to withhold the refund until the products have been received in their original packaging and have checked their integrity.6. Product delivery times and methods
6.1 The seller will deliver the selected and ordered products with the shipping methods selected in the purchase order, to the address indicated by the customer.
6.2 In the event of a contract concluded with a consumer, the products will be delivered at the latest within thirty days from the date of conclusion of the contract, unless otherwise agreed by the parties in the confirmation e-mail and acceptance of the order.
6.3 Delivery is subject to payment by the customer of the price of the products and services connected with the shipment.
6.4 Upon delivery of the products, the consumer is required to check that the packaging of the products is intact, not damaged or altered. Once the courier's transport document has been signed, the consumer will no longer be able to make any objection about the quantity and packaging of what has been received. The consumer can sign the transport document with reserve if the package is damaged or there is no correspondence between the number of packages indicated in the waybill and the one to be delivered.a.
Comprof Milano srl delivers, at the moment, inItaly and in the countries of the European Union(Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary).
Shipments are made with DHL express courier.
Shipping Rates and Times
The cost of shipping may vary if the weight of the items exceeds a certain threshold.
Standard shipping cost*: 7.90€
Free to start from: 49€
* packs from 0.5 kg to 3.499 kg
Non-standard shipping costs:
9.65: packages from 3.5 kg to 5.499 kgg
10.92: packages from 5.5 kg to 10 kgg
Shipping Times: 1-4 working days
Vatican City and Republic of San Marino:
Standard shipping cost*: 7.90€
Free to go from: 49€
* shipments weighing from 0.5 kg to 3.499 kg
Non-standard shipping costs:
9.65: shipments weighing from 3.5 kg to 5.499 kgg
10.92: shipments weighing from 5.5 kg to 10 kgg
Shipping Times: 3-5 working days
Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden , Hungary
Standard shipping cost*: 16.90€
Free to go from: 69€
* shipments weighing from 0.5 kg to 2.499 kg
Non-standard shipping costs:
21.21: shipments weighing from 2.5 kg to 5.499 kgg
25.63: shipments weighing from 5.5 kg to 5.999 kgg
30.05: shipments weighing from 6 kg to 6.499 kgg
34.47: shipments weighing from 6.5 kg to 6.999 kgg
36.09: shipments weighing from 7 kg to 7.499 kgg
Shipping Times: 3-5 working days
NB. The calculation of the weight of the package takes into account the individual products that make up the order and the packaging.
Orders are normally processed and entrusted to the courier on the working day following the dispatch of the order confirmation by Comprof Milano srl. Saturdays and Sundays will not be considered working days, so orders sent in these two days will be considered sent on the next working day.
Delivery times to the Consumer start from the moment of sending the e-mail confirming the shipment of the products to the Consumer by Comprof Milano srl.
For shipments to the islands these times may be delayed by 1-2 working days.
If the delivery has not yet been made after the working days indicated above in the order confirmation, the Consumer must inform Comprof by telephone or at the firstname.lastname@example.org . A complaint will be opened with the courier in order to know the reason for the delay. Estimates delivery times are indicative and may be subject to variations.
Comprof will not be responsible for failure or delay in delivery due to force majeure, such as, for example, strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, floods and damage to industrial machinery. . If the cause of force majeure persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In the event of withdrawal, the Consumer will not be entitled to any indemnity or compensation for any reason, without prejudice to the right to a refund of any amount already paid as a price for the Product..
Comprof will not be responsible for the extension of delivery terms due to the fact of the carrier, especially in cases of loss of products, bad weather or strike.
In the event of a delay in delivery exceeding14 (fourteen) working days, the Consumer will have the possibility to cancel his Order, within a maximum period of30 (thirty) working days starting from the date of receipt of the Order Confirmation email, by sending an email email@example.com
Only in the event that the delay in delivery beyond 14 days is attributable solely to Comprof Milano srl, the Purchaser will be entitled, in addition to the cancellation of the Order as provided above, to the reimbursement of any shipping costs incurred, provided that the entire Order is returned by the Consumer to Comprof Milano srl The reimbursement of expenses will be made in the forms indicated in the withdrawal section,within 14 (fourteen) days working from the date of receipt of the goods by Comprof Milano srl
In the event that the delay is not attributable to Comprof Milano srl or the carrier, the Consumer cannot claim either a refund of the sums paid by him, or a new shipment of the products ordered.
In the event that the Order is not returned in its entirety and completeness, the Consumer will not be able to claim either a refund of the sums paid by him, or a new shipment of the products ordered.
Error in the shipment of the product by the Seller
In the event of an error in shipment by Comprof and an item other than the one ordered arrives, please contact us.We will take care of collecting the product or providing the information necessary for returning it and sending the correct one, without charge. of additional shipping costs.
In the event of an error in shipping, it is possible to request an exchange or refund within 14 days from the date of receipt of the order.
The Consumer may request a free exchange with the desired product or another one of the same amount.
The Consumer must make a written request by email to the firstname.lastname@example.org , prepare the product to be returned with an intact and well packaged package and indicate: a) the place of collection of the products to be returned.
In the event that the consumer chooses a refund, this will take place no later than 14 days from receipt of the product.
7.1. The seller assumes no responsibility for inefficiencies or failure or delay in delivery, attributable to unforeseeable circumstances or due to force majeure, such as by way of example but not limited to strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, epidemics, fires. , floods, floods, damage to industrial machinery not dependent on the seller and any other event not foreseen here that occurs for reasons not attributable to the seller.
7.2 The seller cannot be held liable to the customer for disservices or malfunctions related to the use of the internet outside of its control.
7.3 In the case of a contract concluded with a consumer, the risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the latter physically comes into possession of the goods.
7.4 The seller assumes no responsibility for any fraudulent or illegal use that may be made, by third parties, of credit cards and other means of payment used by the customer for the payment of the price of the products purchased, of the costs of transport and any additional charges
7.5 The seller will not be liable in the event of delays in deliveries of products due to periods of closure for holidays or unforeseeable circumstances or force majeure.8. Product guarantee and safety
8.1 For purchases made by the consumer, the provisions of the law on warranty apply, including, if applicable, the provisions of the Consumer Code.
8.2 The seller is obliged to deliver goods that comply with the sales contract according to the parameters set out in art. 129 paragraph 2 of the Consumer Code.
8.3 In case of lack of conformity, the consumer, within the period of forfeiture of two months from the discovery of the defect or defect in the product, may contact the seller and request the restoration, without charge, of the conformity of the goods by repairing or replacing the product. .
8.4 The choice between repair and replacement remains available to the consumer, except in the event that the chosen remedy is objectively impossible or excessively burdensome compared to the other.
8.5 The repair or replacement of the product will be carried out within a reasonable time from receipt of the request.
8.6 In the event that the repair or replacement is impossible or excessively burdensome or has not occurred within a reasonable time or has caused significant inconvenience to the consumer, the latter may request an appropriate price reduction or termination of the contract at his choice.
8.7 The termination of the contract for minor defects, with respect to which it has not been possible or is excessively burdensome, to proceed with the repair or replacement will not be allowed.
8.8 The seller is responsible pursuant to art. 130 of the Consumer Code, when the lack of conformity occurs within two years from the delivery of the goods.
8.9 Pursuant to art. 114 of the Consumer Code, in the event of damage caused by defects in the goods sold, the injured party must submit a written request to the seller to communicate the name of the producer, in addition to the indication of the product that caused the damage, place and date of the 'purchase. Within three months of the request, the seller will communicate the identity and address of the manufacturer or the person who supplied him with the goods.
8.10 In any case, the use of the product that does not conform to that of the product and the instructions and / or warnings provided by the seller and / or manufacturer of the Product is not covered by the warranty.
8.11 Any report of a lack of conformity of the product must be presented together with the proof of purchase of the product from the seller (tax document or receipt of payment)
9 .Accuracy, completeness and updating of information
9.1 We are not responsible if the information made available on this Site is not accurate, complete or up-to-date. The contents contained in this Site are provided for general information only and should not be relied upon or used as an exclusive basis for making decisions without consulting sources of primary importance, more accurate, more complete and more up-to-date information. The consumer who relies on the contents shown on this Site does so at his own risk.
This Site may contain certain historical information which is not up to date and is provided to the consumer and for reference only. We reserve the right to change the contents of this Site at any time but we are under no obligation to update any information on our Site. The consumer accepts responsibility for checking changes to our Site.
10. Errors, inaccuracies and omissions
On our Site there may sometimes be information containing typos, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to rectify any omissions, errors or inaccuracies at any time and without notice and to change or update information or to cancel orders if any information on the site or any related website is inaccurate (even after the consumer has placed the order).
We are under no obligation to update, modify or clarify the information on the Site or on any related website, including, by way of example, information on prices, except as required by law. No update date reported on the Site or any related website should be considered as an element that indicates the modification or updating of all information on the Site or any related website.11. Consumer's right of withdrawal
11.1 The consumer can in any case withdraw from the sales contract, without giving any reasons and without incurring any increase in costs, within fourteen days from the time of delivery of the products.
11.2 The deadline for exercising the right of withdrawal is considered respected if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the withdrawal period has expired.
11.3 The refund of the price paid by the Consumer will be made by Comprof on condition that the product has been returned by the Consumer within 14 days from the date of receipt by Comprof of the communication to exercise the Withdrawal. Comprof reserves the right to withhold the refund until it has received the goods.The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
11.4 The right of withdrawal does not apply:
- to goods sealed and not suitable for return for hygienic reasons (for example open cosmetics and other products that come into contact with the skin) or are connected to health protection and have been opened after delivery.
- damaged or used products, even if only partially
- in the absence of the original packaging;
- in the absence of integral elements of the product (accessories, instruction manuals, etc);
- to goods made to measure or clearly personalized,
- to Products which, by their nature, are not suitable to be returned or are subject to the risk of rapid deterioration or alteration, such as, by way of example, cosmetic products that have already been opened.
Procedures and times for exercising the right of withdrawal
11.5 If the consumer chooses to exercise the right of withdrawal, he will, within 14 days of receipt of the product, communicate his decision to the seller by e-mail at the email@example.com or by registered letter with return receipt to the following address Cis di Nola Isola 8, lots 8032-8035, 80035, Nola (Na). The communication must contain: a) an indication of the products for which the Consumer wishes to make use of the right of withdrawal; b) the order number in question.
11.6 In case of communication of the withdrawal by e-mail, the seller will immediately send the consumer a confirmation of receipt of the withdrawal exercised.
11.7 The Products for which the right of withdrawal is exercised must be delivered within fourteen days from the day on which the Consumer communicated the exercise of the right of withdrawal, intact,n perfect condition for resale (not ruined, damaged or soiled) - unopened or used, and without obvious signs of use.
That is, they must not bear traces of any type of usein their original packaging, complete with accessories and any manuals, without any lack, to the following address: Comprof Milano srl,Cis di Nola Isola 8, lots 8032-8035, 80035 Nola (Na)
Pursuant to art. 57 of the consumer code The Consumer is free to use a courier of his choice to return the product to the Seller, for which he will bear the costs.
11.8 The seller, having ascertained that the conditions referred to in paragraph 11.7 above are met, will refund the entire amount paid cincluding delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered) within 14 days.These refunds will be made using the same payment method used for the initial transaction, unless the Consumer has expressly agreed otherwise.
11.9If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Consumer will not be entitled to a refund of the amounts already paid. In this case, the Consumer will be able to get back, if requested, at his own expense, the Product in the state in which it was returned to the Seller. Shipping and transport costs are charged to the Consumer.
- Treatment of personal data
- Communications and complaints - European platform for the resolution of online disputes with consumers (odr)
13.1 In compliance with the provisions of art. 7 paragraph 1 letter. c) Legislative Decree no. 70/2003, for any problem, complaint or information on the purchase of products or on the order placed, the Consumer can contact the seller at the postal address Cis di Nola Isola 8, lots 8032-8035, 80035, Nola (Na).
13.2 If the Consumer decides not to make use of the provisions of paragraph 11.1 above, all rights and faculties recognized by law remain in any case without prejudice to and without prejudice to all rights and faculties recognized by law.
13.3 To this end and in accordance with EU Regulation Nº 524/2013 we inform you that you have the right to request an out-of-court resolution of disputes relating to orders placed through this website through the European platform ODR (Online Dispute Resolution) http: //ec.europa.eu/consumers/odr made available by the European Commission for the out-of-court resolution of disputes arising from contracts for goods and services concluded online between consumers and professionals.
- Settlement of disputes
14.1 For all disputes arising from this contract, which are not resolved out of court, the territorially competent forum in an exclusive and mandatory way is that of Naples.
14.2 In the event of a contract concluded with a consumer, the territorial jurisdiction is that of the consumer's place of residence or domicile of choice.